Privacy & Legal
Direct O2 will not share your personal information with anyone unless compelled to do so by law. Your information is for internal uses only.
Oxygen Prescription Policy
To be compliant with current FDA regulations, Direct O2 requires a copy of your oxygen prescription or order for items sold on this site including Portable Oxygen Concentrators and Home Stationary Concentrators. Prescriptions are NOT required for replacement parts or accessories.
Prescriptions may be sent via:
If you are unable to obtain a copy of your prescription we can contact your doctor and request the prescription on your behalf.
Do I need a new prescription from my physician or will my current one work? Prescriptions for Oxygen therapy are typically valid for life so your prescription will qualify regardless of how old it may be. If you are unsure if your oxygen prescription is valid we would be happy to review it to make sure that it meets current FDA guidelines.
What information should be on my prescription?
Prescriptions are generally provided on your physician's prescription pad, a printed prescription form or an electronic order form. To be valid the prescriptions must contain your physician's information and contact information. All Prescriptions must contain the patient's full name, and a description of the oxygen therapy prescribed.
We operate a secure site for our shopping cart and account management, using encrypted transactions for all your credit card and personal information. When you see “https” instead of “http” in your browser’s address bar when checking out, the data is encrypted as it is passed between your computer and our servers. This prevents outsiders from obtaining personal data or credit card information.
We will not share your email address with third parties unless compelled to do so by law.
Direct O2 accepts no responsibility for the proper use of the products purchased and makes no warranty, either expressed or implied, as to fitness or applicability of the products we sell for any particular use.
ResMed & Respironics Sales
All ResMed & Respironics products are for sale only to patients within the United States and not to other third parties or businesses.
- All services provided, including the advertisement, ordering, sale, delivery, instruction, and set up of the products, are performed solely by Direct O2 and independent of the manufacturer.
For After Hours Service, please call: 866-896-0202