Privacy & Legal
Oxygen Prescription Policy
To be compliant with current FDA regulations, Direct O2 requires a copy of your oxygen prescription or order for items sold on this site including Portable Oxygen Concentrators and Home Stationary Concentrators. Prescriptions are NOT required for replacement parts or accessories.
Prescriptions may be sent via:
If you are unable to obtain a copy of your prescription we can contact your doctor and request the prescription on your behalf.
Do I need a new prescription from my physician or will my current one work? Prescriptions for Oxygen therapy are typically valid for life so your prescription will qualify regardless of how old it may be. If you are unsure if your oxygen prescription is valid we would be happy to review it to make sure that it meets current FDA guidelines.
What information should be on my prescription?
Prescriptions are generally provided on your physician's prescription pad, a printed prescription form or an electronic order form. To be valid the prescriptions must contain your physician's information and contact information. All Prescriptions must contain the patient's full name, and a description of the oxygen therapy prescribed.
We operate a secure site for our shopping cart and account management, using encrypted transactions for all your credit card and personal information. When you see “https” instead of “http” in your browser’s address bar when checking out, the data is encrypted as it is passed between your computer and our servers. This prevents outsiders from obtaining personal data or credit card information.
What Information Do We Collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
How do we communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can you withdraw your consent?
If you don’t want us to process your data or want to make changes, please contact us at or send us mail to: 2454 E Michigan St. Orlando, FL 32806
We will not provide your email address to third parties unless compelled to do so by law.
Direct O2 accepts no responsibility for the proper use of the products purchased and makes no warranty, either expressed or implied, as to fitness or applicability of the products we sell for any particular use.
ResMed & Respironics Sales
All ResMed & Respironics products are for sale only to patients within the United States and not to other third parties or businesses.
- All services provided, including the advertisement, ordering, sale, delivery, instruction, and set up of the products, are performed solely by Direct O2 and independent of the manufacturer.
For After Hours Service, please call: 866-896-0202