Returns, Exchanges & Warranty
A product may be returned to us within 7 days of your purchase for a refund, exchange or credit, if the product has not been used, is sealed and unopened. A return fee may be applied. Simply email us to obtain a return authorization number indicating how you would like us to handle the return. Return shipping is at the customers expense.
Returns of opened items cannot be accepted.
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DO NOT return any product until you have contacted us and have been given a Return Authorization Number by email.
Please email us the following information before returning products:
Date of Purchase
Invoice Number
Name
Address
Product being returned
Serial Number of item
The reason for the return
Returns should be sent to:
Direct O2 / Attn. Oxygen Returns
2454 E. Michigan St
Suite 103
Orlando, FL 32806
All equipment has a minimum 1 year manufacturer warranty.