Billing & Conditions
Definitions:
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment:
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, MasterCard, Discover, Care Credit and American Express.
Shipping Policies:
Direct O2 uses FedEx and the United States Postal Service (USPS) for most shipping.
Direct O2 offers FREE ground shipping on ALL Oxygen Concentrators. We can expedite shipping for an additional shipping fee, ask a customer service representative for more information.
Most products are shipped directly from our corporate office, located in Florida. Some items may ship directly from the manufacturers. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the materials it supplies the buyer.
Returns & Exchanges:
A product may be returned to us within seven days of your purchase for a refund, exchange or credit, if the product has not been used, is sealed and unopened. A return fee may be applied. Simply email us to obtain a return authorization number indicating how you would like us to handle the return. Return shipping is at the customers expense.
Returns of opened items cannot be accepted.
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DO NOT return any product until you have contacted us and have been given a Return Authorization Number by email.
Please email us the following information before returning products:
Date of Purchase
Invoice Number
Name
Address
Product being returned
Serial Number of item
The reason for the return
Returns should be sent to:
Direct O2 / Attn. Oxygen Returns
2454 E. Michigan St
Suite 103
Orlando, FL 32806
Warranty:
All equipment has a minimum 1 year manufacturer warranty.
Cancellation:
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Complaints:
Any complaints about items or the seller should be submitted to our support team.
Please email: sales@directo2.com.
Legalities:
The seller is not responsible for any health or safety concerns. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of Florida
Our full Legal Policies can be found here. Legal Policies .
*These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.