Returns, Exchanges & Warranty
A product may be returned to us within 7 days of your purchase for a refund, exchange or credit, if the product has not been used, is sealed and unopened. A return fee may be applied. Simply email us to obtain a return authorization number indicating how you would like us to handle the return. Return shipping is at the customers expense.
Returns of opened items cannot be accepted.
DO NOT return any product until you have contacted us and have been given a Return Authorization Number by email.
Please email us the following information before returning products:
Date of Purchase
Product being returned
Serial Number of item
The reason for the return
Returns should be sent to:
Direct O2 / Attn. Oxygen Returns
2454 E. Michigan St
Orlando, FL 32806
All equipment has a minimum 1 year manufacturer warranty.