Returns, Exchanges & Warranty

A product may be returned to us within 7 days of your purchase for a refund, exchange or credit, if the product has not been used,  is sealed and unopened. A return fee may be applied.  Simply email us to obtain a return authorization number indicating how you would like us to handle the return. Return shipping is at the customers expense.

Returns of opened items cannot be accepted.

  • DO NOT return any product until you have contacted us and have been given a Return Authorization Number by email.

Please email us the following information before returning products:

Date of Purchase

Invoice Number



Product being returned

Serial Number of item

The reason for the return

Returns should be sent to:

Direct O2 / Attn. Oxygen Returns
2454 E. Michigan St

Suite 103

Orlando, FL 32806

All equipment has a minimum 1 year manufacturer warranty.